Support

Something not working? Tell us.

Scope is built by a small team, and the same people who write the software answer the email. There is no ticket queue and no phone tree — write to us and you will hear back from a person.

Email us

canvascopeextension@gmail.com

Bugs, questions, account help, feature requests, or anything about how your data is handled. Replies usually take a day or two.

Reinstall or update

A surprising number of problems clear up after updating to the latest version from the Chrome Web Store and reloading your LMS tab.

Get a faster answer

What to put in the email.

Which app you were using: the Chrome extension, Lectra, or the website
Your school and the course, if it is a search or indexing problem
What you expected to happen, and what happened instead
A screenshot, if the problem is something you can see

Please do not send passwords or LMS login details. We never need them, and we will never ask for them.

By product

Where to look first.

Scope for Canvas

If search comes up empty or a course looks out of date, open a course page in your LMS and let it finish indexing, then search again. Tell us your school and the course you were looking at and we can narrow it down quickly.

About the extension →

Lectra Notes

Help for importing PDFs, annotating, exporting, and moving documents between Lectra and Scope lives on its own page.

Lectra support →

Agent Workspace

Agent Workspace is still in early access. If you are on the list and something is broken, email us and mention which build you are running.

About Agent Workspace →

Account and data

Sign-in trouble, deleting your account, or a question about what we store and why. You can also disconnect Scope from your Google Account at any time.

Email support Privacy policy Terms