Something not working? Tell us.
Email us
canvascopeextension@gmail.com
Bugs, questions, account help, feature requests, or anything about how your data is handled. Replies usually take a day or two.
Reinstall or update
Chrome Web Store
A surprising number of problems clear up after you update to the latest version from the Chrome Web Store and reload your LMS tab.
What to put in the email.
Four details get you a faster answer. Please do not send passwords or LMS login details. We never need them, and we will never ask for them.
- Which app you were using: the Chrome extension, Lectra Notes, or the website
- Your school and the course, if it is a search or indexing problem
- What you expected to happen, and what happened instead
- A screenshot, if the problem is something you can see
Where to look first.
Scope for Canvas
If search comes up empty or a course looks out of date, open a course page in your LMS and let it finish indexing, then search again. Tell us your school and the course you were looking at, and we can narrow it down quickly.
About the extensionLectra Notes
Help with importing PDFs, annotating, exporting, and moving documents between Lectra Notes and Scope has its own page.
Lectra Notes supportAgent Workspace
Agent Workspace is still in early access. If you are on the list and something is broken, email us and mention which build you are running.
About Agent WorkspaceAccount and data
Sign-in trouble, deleting your account, or a question about what we store and why. You can also disconnect Scope from your Google Account at any time.
Privacy policy